Support
CSI Workforce IT Service Support Program is modeled
after the IT Infrastructure Library® (ITIL) best practice. ITIL (the IT
Infrastructure Library) is fast becoming an international de facto standard,
providing a comprehensive, consistent and coherent set of best practices for IT
Service Management, promoting a quality approach to achieving business
effectiveness and efficiency in the use of information systems. Service support
is the first book to emerge from this process.
CSI Workforce’s Support Program offers access to our highly skilled
implementation resources though a cost effective, on-demand support program
designed to deliver the highest quality assistance to you when you need it.
CSI Workforce’s Support Program is the answer to the challenges faced by most
implementation executives on ineffective billable consultants.
Our client has a dedicated, senior consultant who is your primary point of
contact, providing consistent access to an expert-level resource that
understands your business and your system environment. Our rates are billed
on-demand bases only.
CSI Workforce PeopleSoft Enterprise Service Support Program
CSI Workforce’s PeopleSoft Enterprise Support Service is an on-demand,
customizable program for PeopleSoft Enterprise customers. Our PeopleSoft
Support Services are available for all current and retired PeopleSoft releases
for the HCM, FCM, SCM and CRM product lines.
CSI Workforce offers the following PeopleSoft services :
- Application-level support (on-site or remote, as needed)
- Application maintenance patch and fix updates (remote, regularly scheduled)
- Tax and regulatory updates
- Tools maintenance updates and upgrades (remote, regularly scheduled)
- System performance tuning (on-site or remote, as-needed)
- Infrastructure planning and risk assessments
- Database administration services (on-site or remote, as-needed)
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